| The Experience | | Frequently Asked Questions |
Will I require ID to travel?
From 1st March 2007 British International will require passengers to produce ID at check-in.
Preferred ID is:
* A valid passport. An expired passport can be used up to a maximum of two years after expiry
* A valid photographic driving licence
Other acceptable forms of ID are:
* A Citizen card
* A Council issued photo bus pass
* A photo ID pass issued by school or college
* A valid government, armed forces or police issued identity card
* A valid credit card of the passenger travelling
* A valid signed bank card of the person travelling
Are Pets Welcome?
Pets are welcome travellers with British International, but please inform our Reservations Team when you book so that air kennels etc. can be provided. When boarding please keep dogs on leads and under proper control. We board passengers with the engines and rotors turning and the noise sometimes makes the pets excitable.
Our sky kennels are charged at £63.00 return for large dogs (over 14 inches in height) and £37.00 for small dogs (under 14 inches in height). These prices are subject to change.
What Car Parking Facilities Are Available?
Car parking is available at the Heliport, benefiting from a 24 - hour security presence. There is ample space but please allow 10 minutes extra in case your space is at the extremity of the Car Park. Rates are reviewed annually and are presently £7.00 per day (subject to change). There is no need to pre-book your car parking and payment is made on your return.
How Much Baggage Can I Take?
Each passenger is entitled to an allowance of 33lbs (15kgs) free of charge. People travelling together should bring seperate bags, as no single piece should weigh more than 20kg .
We will carry excess baggage above the 33lbs (15kg) per person allowance if helicopter payload allows. There will be a charge for this service.
Cabin baggage will be restricted to small, hand carried items with restraining straps such as handbags, cameras and binoculars, which will be carried at the discretion of British International.
Dangerous articles (for example, corrosives, compressed gases, explosives, radioactive materials, flammable liquids and solids, oxidising materials, poisons and infectious substances) must not be carried. Guns, knives and any sharp objects are prohibited in hand baggage.
What Is The Check-In Time?
Please arrive at least 45 minutes before your scheduled departure time. The exception is St Mary's Airport, where check-in will be 1 hour before departure. Failure to do so may result in reservations not being honoured. Immediately before your flight you will view a safety briefing video, which is a legal requirement for all passengers. Please pay full attention to this briefing as it is provided exclusively for your safety and the safety of all other passengers.
Can I Get Refreshments At The Heliport?
There is a buffet within the terminal building, serving hot and cold food and drinks. There are also supplies of souvenirs, maps and guides.
What Happens If I Require Special Assistance?
If you are disabled or a person with reduced mobility there is special assistance given. There is a drop off/pick up zone in front of the terminal. If you require assistance with your baggage please ask at the check - in desk. There is disabled access to the terminal, we also have a disabled toilet. Please advise the reservations agent at the time of booking and we can arrange priority boarding.
Is There Any Surface Transport?
A shuttle bus service leaves Penzance Railway Station for the heliport 45 minutes prior to each scheduled departure. Incoming flights are met to transport passengers to the railway station and other local destinations. (The cost is not included, it is £2 single 50p for children).
Once you arrive on the Islands service transport is provided at both Tresco Heliport and St Mary's Airport . (There is a charge for transport on St Mary's which is £5.50 return, £3.00 for a single).
What is the cost of the Inter Island boats?
The cost of the boats between the Islands is £7.20 return, half for children.
Round trips £10.50, half for children.
Bishops Rock trip £12.00, half for children
What Is the Cancellation Policy?
There is a charge of £20 per ticket (subject to change for cancelling reservations provided the cancellation is made at least 24 hours before the scheduled ticketed departure time. Cancellations made within 24 hours or 'no show' will result in no refunds being given.
HOW LONG IS MY TICKET VALID FOR?
YOUR TICKET IS GOOD FOR CARRIAGE FOR ONE YEAR FROM THE DATE OF ISSUE. THE FARE FOR CARRIAGE IS SUBJECT TO CHANGE PRIOR TO COMMENCEMENT OF CARRIAGE. BI MAY REFUSE TRANSPORTATION IF THE APPLICABLE FARE HAS NOT BEEN PAID.
IS IT VITAL TO HAVE TRAVEL INSURANCE?
It is essential that all passengers ensure that they have adequate Travel Insurance.
British International bears no responsibility, financial or otherwise, for expenses etc incurred by passengers due to interruption, delay or cancellation of the service for whatever reason.
At the point of booking, you are given the choice of taking out Travel Insurance, if you decide to take our policy, it is underwritten by Millstream Underwriting Ltd on behalf of Elvia Travel Insurance International (NV). The travel insurance offered is designed to offer relevant cover at value for money prices, however, we do not seek to advise you on whether the policy is suitable for your needs or specific requirements. Should you decide that your Millstream Travel Insurance Policy is not suitable for any reason, we will give you a full refund. All we ask is that you e-mail notification of the cancellation within 14 days of the issue date (or prior to the scheduled departure date shown on your itinerary, if sooner). Please e-mail to or call us on 01736 363871.
In the event that you need to make a claim you should firstly check the relevant section of your policy to see if you are covered and check what documentation you will need to make a claim. You will need to contact the claims service.
DO WE GET A REFUND IF WE ARE TRANSFERRED TO THE BOAT?
If you are transferred to the boat there is no refund given, due to the increased costs in arranging surface transport. It is essential that all passengers ensure that they have adequate travel Insurance .
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