Passenger Information
Are Pets Welcome?
What Car Parking Facilities Are Available?
How Much Baggage Can I Take?
What Is The Check-In Time?
Can I Get Refreshments At The Heliport?
What Happens If I Require Special Assistance?
Is There Any Surface Transport?
What is the cost of the Inter Island boats?
What Is the Cancellation and Amendment Policy?
How long is my ticket valid for?
Is it vital to have travel insurance?
Do we get a refund if we are transferred to the boat?
Do we require I.D?
Are Pets Welcome?
Pets are welcome travellers with British International, but please inform our Reservations Team when you book so that air kennels etc. can be provided. When boarding please keep dogs on leads and under proper control. We board passengers with the engines and rotors turning and the noise sometimes makes the pets excitable.
Our sky kennels are charged at £63.00 return for large dogs (over 14 inches in height) and £37.00 for small dogs (under 14 inches in height). These prices are subject to change.
What Car Parking Facilities Are Available?
Car parking is available at the Heliport, benefiting from a 24 – hour security presence. There is ample space but please allow 10 minutes extra in case your space is at the extremity of the Car Park. Rates are reviewed annually and are presently £7.00 per day (subject to change). There is no need to pre-book your car parking and payment is made on your return.
How Much Baggage Can I Take?
Each passenger is entitled to an allowance of 33lbs (15kgs) free of charge. People travelling together should bring separate bags, as no single piece should weigh more than 20kg.
We will carry excess baggage above the 33lbs (15kg) per person allowance if helicopter payload allows. There will be a charge for this service.
Cabin baggage will be restricted to small, hand carried items with restraining straps such as handbags, cameras and binoculars, which will be carried at the discretion of British International.
* Please note that we are prohibited from carrying any plastic/carrier bags *
The following dangerous articles are forbidden for carriage on British International flights: Disabling devices (mace, pepper spay etc), Explosives (fireworks, flares etc), Security-type attache cases containing dangerous goods (pyrotechnic devices etc), Electroshock weapons (e.g. tasers – containing dangerous goods such as explosives, compressed gases. lithium batteries etc), Strike anywhere matches, Flammable gas cylinders, Flammable liquids (paint, petrol, lighter refills, solvents, varnish etc), Flammable solids (firelighters etc), Substances liable to spontaneous combustion, Substances that emit flammable gases in contact with water, Oxidising materials (bleach, peroxides, some fertilisers etc), Corrosive materials (acids, alkali’s, wet cell batteries etc), Toxic (poisonous) substances (weed killer, insecticides etc)
The following items may be carried but will require the airline’s approval prior to flying and where quantities or regulations of the items are restricted: Explosives (ammunition), Camping stoves and fuel containers, Solid carbon dioxide (dry ice), Heat-producing articles (underwater torches, soldering irons etc), Mercury-filled items (barometers, thermometers etc), Avalanche rescue pack, Chemical agent monitoring equipment, Insulated packages containing refrigerated liquid nitrogen, Non-flammable gas cylinders (as part of a life jacket), Oxygen and other small cylinders for medical use, Wheelchairs and mobility aids (powered with either non-spillable, spillable or lithium)
If you have any of these restricted items, you should contact British International at the time of booking or at least 24 hours prior to departure.
The following items may be carried but are still restricted to specific limits on quantities or dimensions: Aerosols (non-flammable for sporting and home use), Non-radioactive medicinal or toilet articles (hairsprays, perfumes, colognes, medicines etc), Alcoholic beverages, Non-flammable, non-toxic gas cylinders (e.g. for operation of mechanical limbs), Devices containing lithium cells or batteries (laptop computers, cameras, camcorders etc), Spare lithium batteries, Hair-curlers containing hydrocarbon gas, Radio-isotopic cardiac pacemakers, Safety matches, Cigarette lighters.
Guns, knives and any sharp objects are prohibited in hand baggage. All passengers maybe subject to a baggage search.
Download the full IATA dangerous goods regulations:
http://www.iata.org/whatwedo/cargo/dangerous_goods/Documents/DGR52_Table23A.pdf
What Is The Check-In Time?
Please arrive at least 45 minutes before your scheduled departure time. The exception is St Mary’s Airport, where check-in will be 1 hour before departure. Failure to do so may result in reservations not being honoured. All flights close 30 minutes prior to departure time.
Immediately before your flight you will view a safety briefing video, which is a legal requirement for all passengers. Please pay full attention to this briefing as it is provided exclusively for your safety and the safety of all other passengers.
Can I Get Refreshments At The Heliport?
There is a buffet within the terminal building, serving hot and cold food and drinks. There are also supplies of souvenirs, maps and guides.
What Happens If I Require Special Assistance?
You must inform the reservations team at the time of booking. If you require a wheelchair please advise reservations by phoning 01736 363871 or e-mail reservations@brit-int.co.uk. We have disabled parking and there is a drop off and pick up point outside the terminal building.
Is There Any Surface Transport?
A shuttle bus service leaves Penzance Railway Station for the heliport 45 minutes prior to each scheduled departure (with the exception of the 0730 flight). Incoming flights are met to transport passengers to the railway station and other local destinations. (The cost is not included, it is £3 single £1 for children).
Once you arrive on the Islands service transport is provided at both Tresco Heliport and St Mary’s Airport . (There is a charge for transport on St Mary’s which is £6.00 return, £3.00 for a single).
What is the cost of the Inter Island boats?
The cost of the boats between the Islands is £7.80 single £11 return, half for children. Circular (Wildlife trip) £11.00, half for children. Bishops Rock trip £13.00, half for children. (Children 15 years and under).
What Is the Cancellation and Amendment Policy?
There is a charge of £25 per ticket (subject to change) for cancelling reservations provided the cancellation is made at least 24 hours before the scheduled ticketed departure time. Cancellations made within 24 hours or ‘no show’ will result in no refunds being given. There is a £25 charge for amendements made to your reservation. Speak to reservations for more information on 01736 363871.
How long is my ticket valid for?
Your ticket is good for carriage for one year from the date of issue. The fare for carriage is subject to change prior to commencement of carriage. British International may refuse transportation if the applicable fare has not been paid.
Is it vital to have travel insurance?
It is essential that all passengers ensure that they have adequate Travel Insurance.
British International bears no responsibility, financial or otherwise, for expenses etc incurred by passengers due to interruption, delay or cancellation of the service for whatever reason.
At the point of booking, you are given the choice of taking out Travel Insurance, if you decide to take our policy, it is underwritten by Millstream Underwriting Ltd on behalf of Elvia Travel Insurance International (NV). The travel insurance offered is designed to offer relevant cover at value for money prices, however, we do not seek to advise you on whether the policy is suitable for your needs or specific requirements. Should you decide that your Millstream Travel Insurance Policy is not suitable for any reason, we will give you a full refund. All we ask is that you e-mail notification of the cancellation within 14 days of the issue date (or prior to the scheduled departure date shown on your itinerary, if sooner). Please e-mail to reservations@brit-int.co.uk or call us on 01736 363871.
In the event that you need to make a claim you should firstly check the relevant section of your policy to see if you are covered and check what documentation you will need to make a claim. You will need to contact the claims service.
Do we get a refund if we are transferred to the boat?
If you are transferred to the boat there is no refund given, due to the increased costs in arranging surface transport. It is essential that all passengers ensure that they have adequate travel insurance.
Do we require I.D?
Some form of identity will be required at check -in (photographic identity preferred).
